
He has experience with Apple hardware and he thinks that Apple's repair program is a sham. I am a software developer, I am developing among other things smartphone apps and I am saying something similar. I haven't interact too much with their PCs and their iPhones but I am saying Apple software ecosystem is a shame. They may be good in one thing or another but their software ecosystem really is a shame. I can customize Linux much better than I will ever customize macOS and I can get from that something good and better for me than macOS or iPhone will eve be.
I may be developing applications for Apple ecosystem but I have no intention to buy one or more of their devices for my use. One day or another I may want one device for testing the apps better than on a virtual machine but I may use it just fot that. For my usage the Linux laptops and smartphones (Android is based on Linux) are better than macOS and his similar stuff.